Online Refund Request

Who can use this form?
This form can only be used to request refunds for tickets purchased on Srilankan.com

Date changes
All other changes to your itinerary can be done through our Manage my Booking feature.

Click here for cancellation of bookings made within 24 hours.

Booking Reference

Refund Method

Type

Reason

Bank

Bank Address

Account Number

Bank Account Name

If foreign bank, enter the IBAN

If SriLankan bank, enter the branch code

If SriLankan bank, enter the Swift code

Credit card cancellation letter or letter of bank account

you have paid for your ticket with any of the partnering exchange houses in the UAE it is mandatory to enter your Emirates ID

Service charge of 3% and applicable exchange rates will apply

Reason

Bank

Bank Address

Account Number

Bank Account Name

If foreign bank, enter the IBAN

If SriLankan bank, enter the branch code

If SriLankan bank, enter the Swift code

Passport copy

Signed No objection letter from the primary traveler

Credit card cancellation letter or letter of bank account

you have paid for your ticket with any of the partnering exchange houses in the UAE it is mandatory to enter your Emirates ID

Service charge of 3% and applicable exchange rates will apply

Type

Emirates ID or passport Number

Contact Number

Passport copy or Emirates ID copy

Service charge of 15 AED will charge by Alansari

Bank

Bank Address

Account Number

Bank Account Name

If foreign bank, enter the IBAN

If SriLankan bank, enter the branch code

If SriLankan bank, enter the Swift code

Passport copy

Name mismatch between traveler and the account holder signed No objections letter from the primary traveler

you have paid for your ticket with any of the partnering exchange houses in the UAE it is mandatory to enter your Emirates ID

Service charge of 3% and applicable exchange rates will apply

Type

Bank

Bank Address

Account Number

Bank Account Name

If foreign bank, enter the IBAN

If SriLankan bank, enter the branch code

If SriLankan bank, enter the Swift code

Reason

Bank

Bank Address

Account Number

Bank Account Name

If foreign bank, enter the IBAN

If SriLankan bank, enter the branch code

If SriLankan bank, enter the Swift code

Passport copy

Signed No objection letter from the primary traveler

you have paid for your ticket with any of the partnering exchange houses in the UAE it is mandatory to enter your Emirates ID

Service charge of 3% and applicable exchange rates will apply

Reason For Refund

Remarks

Title

Full Name

E-mail

Booking Reference

E-Ticket Number

Passenger Name

Origin

Destination

Type

Telephone

Full Name

E-mail

Booking Reference

Departure Date

I understand that by submitting this, I agree for a refund on my above booking subject to my booking being eligible for a refund fee and/or any other applicable fee per passenger

Other tickets
In all other instances, please contact the SriLankan Airlines office or the travel agent through whom your ticket payment has been made.

**The cancellation/refund request must be made within one year of ticket purchase to eligible for the refund.

Last updated date – 23^rd March 2022